Terms and Conditions
Please read the following terms, conditions and instructions before proceeding with booking. This information is subject to change so please make sure to read it thoroughly.
a) Contracts made with Special Day Creations are hiring agreements. The items supplied for hire remain at all times the property of Special Day Creations unless otherwise stipulated.
Delivery, Set-up and Removal of Items
a) All items are checked, counted and cleaned by Special Day Creations prior to dispatch. It is the Hirer’s responsibility to check all of the items on delivery and the Hirer must notify Special Day Creations if there are:
i) of any breakages or missing items,
ii) the items are not in a satisfactory condition, or
iii) the items are not of a quality and specification
as ordered within eight hours of receiving the items for hire.
b) Special Day Creations is not responsible for the set-up of the equipment, unless otherwise expressly stated, and agreed in writing with the Hirer.
c) Where Special Day Creations delivers and installs the items at the Hirer’s site, the hirer must ensure that:
i) all required access to the site is given to Special Day Creations and that such time as is required by Special Day Creations is available at the conclusion of the Period of Hire to enable the Special Day Creations to dismantle and remove the items from the Site.
ii) the site is safe for all of the Special Day Creations’ employees and contractors to carry out the services required.
d) The Hirer must not remove the equipment from the delivery site, without the written consent of the owner, except for the purpose of returning the goods to the owner’s premises.
e) Where the Hirer has responsibility to return the items, it must return them in good order and working condition to the Special Day Creations at the delivery address on or prior to the expiration of the hire as agreed with Special Day Creations.
f) Where Special Day Creations is to collect the items at the end of the period of hire, the Hirer must return them by the agreed time and ensure they are in good order and working condition.
g) We reserve the right to increase the cost of delivery charges should they be outside the Perth Metro area.
a) The Hirer is responsible for:
i) all accidental damage to the items occurring during the Hire, and ii) all loss or damage to the items caused by theft, malicious damage, or other unlawful act
except when the damage or loss is caused by or when the items are in the control of, Special Day Creations.
b) After the hire session has commenced it is the responsibility of the hirer to keep all hired items safe from damage. All damage found on hire items will be assessed, and additional charges may apply if Special Day Creations is not at fault.
a) Payment for hire of goods must be made by:
i) A non-refundable deposit of 50% of the agreed hire price upon time of booking order; and
ii) The final 50% paid in full 7 days prior to date of delivery
b) If payment is not made in full prior to the date of hire, Special Day Creations is not obliged to hire the items and may withhold the hire until payment is made.
c) Orders placed less than 14 days from hire date require full payment to confirm the booking.
a) The total deposit will be held if cancellation is made within 48 Hours prior to an event.
b) 50% of the deposit will be held should COVID-19 result in a cancellation to your event, however, this held amount will be available for use within the Special Day Creations Hire shop in future.
a) Special Day Creations gives no warranty express or implied in respect of the items, their fitness for purpose or their condition.
b) All warranties implied by the Competition and Consumer Act 2010 and any other legislation that can be expressly excluded are excluded
c) Where permitted by statute, Special Day Creations’ liability for breach of any warranty is limited to:
i) The supply to the Hirer of substituted equivalent equipment; or
ii) The payment of the costs of supplying to the Hirer substituted equivalent equipment; or
iii) The repayment to the Hirer of the goods
Release and Indemnity
a) The Hirer releases Special Day Creations from, and agrees to indemnify Special Day Creations in respect of any third party claims, action, suits, demands, costs and expenses for damage or injury to any person, death, loss of income or damage caused to the Hirer or its property arising directly or indirectly out of the hire or use of the equipment by the Hirer or these terms.
a) We reserve the right to decline our services to customers who violate our code of conduct.
a) Items will be delivered and picked-up by the Special Day Creations van at the event's location at the agreed upon time.
a) Please be in contact with Special Day Creations during the process of hiring items, informing us as to how we can ensure your day runs smoothly, or of any other information we may need.